Rights and Obligations
We see it as our priority to fill orders quickly and accurately. As a result we may occasionally delay shipping orders in effort to contact the customer to make sure that he/she are purchasing the best product for their needs.
Additionally due to recent increase in fraud activities we will not fill orders if shipping address is different from the billing address and the order was paid for by a credit card. Only PayPal, check and wire payments are allowed in such circumstances.
We also reserve the right to cancel any order at will. All funds will be returned to the customer if this occurs. This may occasionally occur in case we run out of stock or if we cannot honor sale price due a data entry error.
We may sometimes ship via ground even if a customer pays for expedited shipping. This is only done if we find through our analyses that ground shipment will get to the address faster than the expedited one. Customer is welcome to request shipping fee adjustment if this occurs.
In summary, please, shop with a peace of mind as we will do our best to get you the best possible product in the fastest possible way.
At NightVisionGuys.com we want to get our products to you as soon as possible and as safely as possible!
That is why we offer free shipping via FedEx with insurance at no additional cost to you on all orders over $299.
If you need the items more urgently, please, contact us to arrange for expedited shipping. Additional charges will apply.
Please, see our return policy for details on return shipping.
Shipping Protection from Damage, Loss & Theft
Route is an added layer of protection to your order which insures replacement for lost, stolen, or damaged packages. This optional protection is offered to you solely in order to effectuate the shipment of your package(s). Route is the named assured on the Route Policy of which your shipment will be protected on. Please note that Route's services are optional but highly recommended for added protection and convenience. If you choose to purchase this service, you have up to 30 days for filling up your claim.
Department of Defense and US government regulate the night vision equipment market. Many of the products we carry, have restrictions imposed on them in terms of areas where they can be sold and shipped.
Please be mindful of this as we may contact you to verify your location and potentially decline shipment if you are located outside the legally allowed zone.
The products are not exportable outside the USA. By adding any item to your cart, you signify your understanding, agreement and acknowledgment of our Export Policy.